Essence Riverside Support

1. Membership Login

Fill up Mobile No. and click 'Get'. The Membership No. will be retrieve and click 'Continue'. Next, input the One Time Password within 2 minutes.

2. News & Promos Section

General news or promotions from the hotel (e.g. upcoming event, promotion...) can be viewed in this menu. Member may also receive push notification for new incoming news and promotions.

3. My Benefits

Contains the list of vouchers or certificates available to be used or redeemed (once redeemed, App will show the voucher inside 'Used' sub menu). Also contains the list of Ongoing Benefits for the member.

4. Bonus Extras

Contain list of additional member vouchers or certificates, available to be used or redeemed (once redeemed, App will show the voucher inside 'Used' sub menu).

5. My Visits

History of members hotel visits (e.g. room, restaurant or other hotel facility).

6. My Profile

Member's information (e.g. name, membership number, membership validity etc.).

7. Contact us

Contact portal for any member enquiry.

For any other assistance, please kindly send email to promarkapp@promarkstrategies.com.